Customer Service Rep Job Description Template

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and service issues promptly
• Process orders, returns, and account changes
• Maintain accurate customer records in CRM systems
• Escalate complex issues to appropriate departments
• Follow up with customers to ensure satisfaction
• Meet customer service KPIs and performance targets
• Stay updated on product knowledge and company policies

• High school diploma or equivalent, some college preferred
• 1+ years of customer service experience
• Strong communication and active listening skills
• Experience with CRM software and help desk systems
• Patience and empathy when dealing with frustrated customers
• Ability to multitask and work in fast-paced environment

When screening candidates for Customer Service Rep positions, prioritize these technical and soft skills:

• Customer Service
• CRM Systems
• Phone Support
• Email Support
• Live Chat
• Problem Solving
• Active Listening
• Multitasking

UK Market Rate: £18,000 - £28,000

Salary ranges vary based on experience level, location within the UK, and company size. London-based positions typically command 10-20% higher compensation than other UK regions.

Focus on communication skills and customer-facing experience. AI screening can evaluate customer service capability by identifying support experience, conflict resolution skills, and customer satisfaction metrics mentioned in their service background.

Marxel's AI can help you: - Automatically screen CVs for relevant experience and skills - Identify candidates with the right technical background - Score applications based on your specific requirements - Generate interview questions tailored to the role

Start screening Customer Service Rep candidates with AI →