Skip to main content

Support Centre

Find answers to common questions or get in touch with our team.

💬

Live Chat

Click the chat bubble in the corner for instant help.

📧

Email Support

We typically respond within 24 hours.

support@marxel.co
📚

Documentation

Follow screenshot-led guides for connecting supported ATS providers.

View integration guides

Frequently Asked Questions

How do I get started with Marxel?â–¼

Sign up for a free account, upload a job description (PDF or paste text), add any briefing notes, review the generated criteria, then upload your CVs. Marxel will automatically screen and bucket candidates for you.

What file formats do you support for CVs?â–¼

We support PDF files for CV uploads. For job descriptions, you can upload a PDF or paste text directly.

How many CVs can I process at once?â–¼

You can upload up to 500 CVs per batch. Processing time depends on volume, so larger batches may take longer.

How does the AI screening work?â–¼

Marxel uses multiple AI agents: one synthesizes evaluation criteria from your job description and briefing notes, another parses CV content, and a third evaluates candidates against your criteria. Finally, candidates are bucketed into Aligned, Potential, Hold, or Unclear categories.

Can I customize the evaluation criteria?â–¼

Yes! After the AI generates criteria from your job description and briefing notes, you can review and adjust weights, add or remove criteria, and customize red flags before processing CVs.

What do the candidate buckets mean?â–¼

Aligned: Strong fit, book them in. Potential: Shows potential, needs review. Hold: On hold, follow-up needed. Unclear: Unclear fit, likely pass.

Is my data secure?â–¼

Marxel uses provider-managed encryption, access controls, and GDPR-conscious workflows. We use subprocessors to provide the service and do not sell your data. You can delete candidate data through available product controls or contact us for assistance.

Can I export my results?â–¼

Yes, you can export your shortlist and candidate data to CSV format for use in your ATS or other systems.

Is it really free?â–¼

Yes! Our Free plan includes 1 active job and 200 CV screens per month. No credit card required. Upgrade when you need higher volume, team features, or priority support.

How do I upgrade or change my plan?â–¼

Go to Settings > Billing in your dashboard. You can upgrade or downgrade at any time. Changes take effect at the start of your next billing cycle.

How do I delete my data?â–¼

You can delete candidate data directly from your dashboard at any time. Deleting an individual user account removes that login and its creator reference, but does not delete screening data owned by an organization. To request deletion of an organization account and its owned data, email hello@marxel.co; requests are handled under the applicable contract, legal requirements, and retention limits. See our Privacy Notice for details.

Still need help?

Can't find what you're looking for? Our team is here to help.

Contact Us