Support Centre

Sign up for a free account, upload a job description (PDF or paste text), add any briefing notes, review the generated criteria, then upload your CVs. Marxel will automatically screen and bucket candidates for you.

We support PDF, DOC, and DOCX files for CV uploads. For job descriptions, you can upload a PDF or paste text directly.

You can upload up to 500 CVs per batch. Processing time depends on volume, so larger batches may take longer.

Marxel uses multiple AI agents: one synthesizes evaluation criteria from your job description and briefing notes, another parses CV content, and a third evaluates candidates against your criteria. Finally, each candidate gets a Best match band (Strong, Good, Partial or Low) with the must-haves met and the CV evidence behind it.

Yes! After the AI generates criteria from your job description and briefing notes, you can review and adjust weights, add or remove criteria, and customize red flags before processing CVs.

Strong: every must-have met with strong evidence across the criteria. Good: every must-have met with solid evidence. Partial: a must-have is missing, or the evidence is thinner. Low: the CV shows none of the must-haves. Your team reviews every result and makes the decision.

Marxel uses provider-managed encryption, access controls, and GDPR-conscious workflows. We use subprocessors to provide the service and do not sell your data. You can delete candidate data through available product controls or contact us for assistance.

Yes, you can export your shortlist and candidate data to CSV format for use in your ATS or other systems.

Yes! Our Free plan includes unlimited active Screening Jobs and 200 CV screens per month across your organisation. No credit card required. Upgrade when you need higher volume, team features, or priority support.

Go to Settings > Billing in your dashboard. You can upgrade or downgrade at any time. Changes take effect at the start of your next billing cycle.

You can delete candidate data directly from your dashboard at any time. Individual deletion removes active-system data unless a legal hold or binding legal/contractual requirement applies. Deleting an individual user account removes that login and its creator reference, but does not delete screening data owned by an organization. Organization owners can request deletion of an organization account and its owned data under Settings > Organization. A request starts a 30-calendar-day read-only period and can be cancelled by an owner before final deletion. Legal Holds take precedence, and an approved active-recruitment exception can pause final deletion through a reviewed 90-day exception capped at 730 days from the original activity anchor. Contact hello@marxel.co if a legal hold is blocking a request or you need help. Deleting data from Marxel does not delete records held in your ATS, and backup/provider copies may persist without a fixed published period. See our Privacy Notice for details.