Support Centre

Sign up for a free account, upload a job description (PDF or paste text), add any briefing notes, review the generated criteria, then upload your CVs. Marxel will automatically screen and bucket candidates for you.

We support PDF files for CV uploads. For job descriptions, you can upload a PDF or paste text directly.

You can upload up to 200 CVs per job posting. Processing time depends on volume but typically takes a few minutes for large batches.

Marxel uses multiple AI agents: one synthesizes evaluation criteria from your job description and briefing notes, another parses CV content, and a third evaluates candidates against your criteria. Finally, candidates are bucketed into Aligned, Potential, Hold, or Unclear categories.

Yes! After the AI generates criteria from your job description and briefing notes, you can review and adjust weights, add or remove criteria, and customize red flags before processing CVs.

Aligned: Strong fit, book them in. Potential: Shows potential, needs review. Hold: On hold, follow-up needed. Unclear: Unclear fit, likely pass.

Absolutely. All data is encrypted in transit and at rest. We're GDPR compliant and never share your data with third parties. CVs are processed securely and you control data retention.

Yes, you can export your shortlist and candidate data to CSV format for use in your ATS or other systems.

Yes! Our Free plan includes unlimited jobs and CV processing forever. No credit card required. Upgrade to Pro for team features and priority support.

Go to Settings > Billing in your dashboard. You can upgrade or downgrade at any time. Changes take effect at the start of your next billing cycle.

You can delete candidate data directly from your dashboard at any time. To delete your entire account and all associated data, email us at hello@marxel.co and we'll process your request within 30 days. See our Privacy Notice for more details on your data rights.