Customer Success Manager Job Description Template
Template Overview
Ensure customer satisfaction, retention, and expansion opportunities. Use this comprehensive Customer Success Manager job description template to attract qualified candidates and streamline your hiring process with AI-powered CV screening.
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Key Responsibilities
- Onboard new customers and ensure successful product adoption
- Build and maintain strong relationships with assigned accounts
- Monitor customer health scores and proactively address issues
- Identify opportunities for account expansion and upselling
- Conduct regular check-ins and business reviews with customers
- Collaborate with support teams to resolve customer problems
- Gather customer feedback for product and service improvements
- Develop customer success programs and best practices
Requirements & Qualifications
- Bachelor's degree in Business, Communications, or related field
- 3+ years of customer success, account management, or related experience
- Strong relationship building and communication skills
- Experience with customer success tools and CRM platforms
- Understanding of SaaS business models and metrics
- Problem-solving skills and customer-centric mindset
Skills to Look For
When screening candidates for Customer Success Manager positions, prioritize these technical and soft skills:
- Customer Success
- Account Management
- Relationship Building
- CRM
- SaaS
- Customer Onboarding
- Upselling
- Customer Analytics
Salary Range
UK Market Rate: £30,000 - £55,000
Salary ranges vary based on experience level, location within the UK, and company size. London-based positions typically command 10-20% higher compensation than other UK regions.
How to Screen Candidates for Customer Success Manager Roles
Focus on customer relationship skills and retention experience. AI can assess customer success capability by identifying customer satisfaction metrics, retention achievements, and expansion results mentioned in their customer-facing experience.
Marxel's AI can help you: - Automatically screen CVs for relevant experience and skills - Identify candidates with the right technical background - Score applications based on your specific requirements - Generate interview questions tailored to the role
Start screening Customer Success Manager candidates with AI →
Customer Success Manager Job Description FAQs
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